Terms and Conditions


National Museums Scotland reviews its approach to pricing on an annual basis.

Refund Policy

National Museums Scotland have a non-refundable and non-transferable ticketing policy. Customers will only be provided with a refund if the event, activity has been cancelled by the Museum or Museum closure has taken place due to circumstances out with our control. If an event is cancelled, the Museum will sometimes reschedule to a new date, if this occurs we would aim to transfer as many ticket holders as possible to attend on the revised date.

Concession Tickets

When purchasing Concession ticket online or by phone please ensure you bring the appropriate Identification with you as you may be asked to show it. e.g. Student Id card, UB40.

Complimentary Tickets

National Museums of Scotland run various promotion throughout the year; free entry, 2 for 1 entry etc. In the event you are taking up any of these offers you will be required at point of entry to pass your name, address and phone or email address and where applicable membership numbers and vouchers as part of our entry promotion requirement.

Processing Fees & Postage

National Museums Scotland have Processing Fees and postage costs for all Online sales;

* Museum Lates and The Air show have an Online and Phone Processing Fee of 2.50 per transaction.
* All other Performances have an Online and Phone Processing Fee of 2.20 per transaction. With the exception of free events no phone processing fee is taken.
** There is NO Processing Fee if you buy at the Ticket desk.
*** Postage costs are 1.25 whether you book Online or by Phone this includes free event bookings by phone also.