Our application provides you with a fast and convenient way to buy tickets and manage your personal account information.
My Emeralds Tickets is your personal online account manager, available from your desktop computer or anywhere you travel via a mobile device. Using My Emeralds Tickets, you can view your tickets, take specific actions on your tickets, and present a barcoded ticket for entry into the venue. My Emeralds Tickets also includes features to allow you to edit your account settings and to maintain a list of friends.
The most common action is viewing your tickets digitally on the display of your mobile device for entry into the venue.
In addition, you can...
The seat/section filters are designed to rapidly narrow down results to those that meet your criteria:
Changing the filter options will reset the venue map and adjust the section list to show you only those tiles (venue sections) that meet the updated criteria.
On a tablet in landscape view or a desktop computer, the filter options are always visible. On a smaller device, such as a smartphone, you can re-display the filter options by selecting 
.
Using the Venue Map
The venue map highlights venue sections with available seats.
On a smartphone or tablet, use familiar gestures to interact with the venue map:
On a desktop computer, use the mouse to interact with the venue map:
Interact with the venue map to view details for different areas of the venue:
Note that the venue map highlights sections of the venue that meet your current filter settings. Only those sections that are currently highlighted on the map are selectable in the list of section tiles. Making your seat/section filters less restrictive may offer additional seating options.
Once you have selected an event and applied seat filters, the screen displays a scrollable list of panels or "tiles."
As an alternative to selecting an individual section tile, you can select the BEST SEATS AVAILABLE tile to view seats automatically selected by the system.
Once you have selected a venue section, you can set/change a seat quantity per ticket type (select two Adult tickets and two Child tickets, for example).
Each ticket type displays as a separate tile. The example below shows two tickets priced at $15.00 each for the "Adult" ticket type.
Review the available ticket types, and then...
As an alternative to selecting a specific venue section from the list, selecting the BEST SEATS AVAILABLE tile allows you to purchase seats chosen automatically by the system. Selecting the BEST SEATS AVAILABLE tile prompts you to log in if you are not already logged in, and advances you to the shopping cart.
Use the following information and symbols to guide your selections:
Section tiles may also display symbols described below:
The binoculars symbol is interactive. Tap or click on the binoculars, where available, to display a photograph of the point-of-interest as viewed from the venue section.
The pencil symbol indicates that an edit option is available.In the shopping cart, 
, the gear symbol provides options, such as cancelling an order or removing tickets.
To log in from a mobile device, you must use the email address associated with your account. To log in with a numeric account ID as your user name, you must access your My Emeralds Tickets account using a desktop computer or laptop.
A My Emeralds Tickets account is required to purchase tickets. The system automatically creates a My Emeralds Tickets account for you. In this case, the system uses the credentials you entered for the new account, and links to the My Emeralds Tickets account when you complete your ticket purchase.
From a desktop computer or mobile device, the My Emeralds Tickets login screen provides an opportunity to reset your password. If you have multiple accounts, enter the email address (user name) for each account.
From a desktop computer or mobile device, the My Emeralds Tickets login screen provides an opportunity to reset your password.
If you have multiple accounts, a password change applies to all each account you enter.
Some patrons may have more than one My Emeralds Tickets account. When logging in it is possible that multiple accounts are associated with the same login credentials. In this case, you are prompted to select the target account to complete the login.
A barcode presented on the home screen acts as a Digital Access ID, enabling one scan to be equivalent to individually scanning all of your tickets for the event. Scan into the venue with the Digital Access ID only if all of the members of your party are with you and ready to enter the venue. Otherwise, select only the individual ticket(s) belonging to the members of your party who are present.
Configuration options determine if the Digital Access ID barcode is present on your home screen. If it is not present, select the event in My Emeralds Tickets, and then select a ticket from your active inventory to view individual tickets with barcodes.
Access to the venue is granted through the scan of a barcode. If you have a barcode on your home screen, you may present that Digital Access ID to the ticket taker, but you should only present that barcode when all of the members of your party are with you and ready for entry into the event. Scanning the barcode from your home screen is equivalent to individual scans of all of your active tickets for the event. You may also select an individual ticket, and present it to the ticket taker at the gate to gain access to the event. In some venues, as the Digital Access ID or each individual ticket barcode is scanned, a paper ticket (seat locator slip) may be printed and presented to you as you enter the venue. Depending on specific venue guidelines, each ticket holder should retain their own paper ticket throughout the event.
Make sure that you have logged in with the correct account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office or customer service desk for assistance.
If no barcode is displayed, then your ticket may not be eligible to present for entry through My Emeralds Tickets. If no barcode is displayed, then please go to the box office or customer service desk for assistance.
My Emeralds Tickets automatically increases the brightness on iOS phones. For Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within My Emeralds Tickets is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.
If you have a barcode on your My Emeralds Tickets home screen, a scan of this barcode (your Digital Access ID) is equivalent to presenting all of your tickets for the event at the same time. Please be sure that all members of your party are present. If some are not present and have their own printed tickets, go to the individual ticket view and only scan in with the tickets for each patron present and ready to enter. At the ticket level, all active and unrestricted tickets associated with your My Emeralds Tickets account are displayed and available to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via My Emeralds Tickets. If tickets were previously printed, then patrons may enter separately with the previously printed tickets as long as the tickets have not already been scanned for entry.
The data associated with My Emeralds Tickets is saved to your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets and those tickets are still valid, then they can be re-displayed without re-establishing a connection. Since connectivity may not be available at the venue, we encourage patrons to access their tickets before arriving at the venue.
Since retrieved tickets are considered printed, the tickets are not available for pickup at a kiosk. Present the tickets displayed on your device to be scanned for entry at the gate. If you are unable to access these tickets, please go to the box office or customer service desk for assistance.
Present the tickets displayed on your device to be scanned for entry at the gate. If you are unable to access these tickets, please go to the box office or customer service desk for assistance.
The Event List displays current and future events with active tickets. Tickets that have been returned, released, exchanged, or resold are not considered active and are not displayed. If your tickets have been forwarded, your tickets remain visible, but do not render a barcode as they are no longer active on your account. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office or customer service desk for assistance.
Yes. A ticket included in an active market offer (a pending resale) is an active ticket and is displayed in My Emeralds Tickets. If the market offer results in a completed resale, the ticket is no longer considered active. My Emeralds Tickets only displays your active tickets.
A variety of factors determine the exact delivery methods available within My Emeralds Tickets and some restrictions may apply. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to the box office or customer service desk for assistance.
No. If a ticket has already been printed, My Emeralds Tickets displays its existing barcode. If a ticket has not already been printed, My Emeralds Tickets generates a barcode when the tickets are retrieved.
No. If a ticket has already been printed, My Emeralds Tickets displays the barcode generated when the ticket was printed.
To refresh ticket inventory, view your inventory and navigate to the current month. Select the Refresh action to the right of the month control. Any recent ticket purchases or forwarded tickets appear in your Ticket List.
My Emeralds Tickets provides an easy way for you to digitally forward one or more tickets to a friend. This action moves the tickets from your inventory list into your friend's inventory list where they can then be used to enter the event.
You can begin a Ticket Forward from the My Emeralds Tickets: Event List, the Ticket List, or at the individual Ticket View. At the Event List or Ticket List, a checkbox displays for each ticket that is eligible for forwarding. Check the box next to each ticket you wish to forward, and then select the Choose Recipient action. Select an existing friend from your Friends List, review your selection, and then complete the forward with the Execute Forward action.
Both you (as the Sender) and your friend (as the Recipient) will receive an email confirming the forward action. Your friend will have links in the email to log into My Emeralds Tickets. Your friend can send you a Thank You email or return the tickets to you if they are unable to use them.
You may add a friend when forwarding tickets or you may select the appropriate account option from the menu to manage your Friends List. If you have created Friends on the desktop version of My Emeralds Tickets, they appear automatically in the mobile version of My Emeralds Tickets.
My Emeralds Tickets provides a Recall action. When you start the Recall action, you are provided with an opportunity to select one or more tickets in order to recall them. Recalling a ticket returns the ticket to your inventory and re-enables the barcode on your printed tickets if you previously had printed tickets. Both you and your friend receive an email confirming the Recall action.
If the recipient of a forwarded ticket is unable to use the ticket, the recipient can use a link in the confirmation email to return the ticket to the sender. The recipient can also use the Return to Sender action from within My Emeralds Tickets: select the Return to Sender action from the Event List or Ticket List, select the tickets to be returned to the sender, and complete the action.
Your tickets are made available to view and manage digitally: