Our application provides you with a fast and convenient way to buy tickets and manage your personal account information.
My Tickets is your personal online account manager, available from your desktop computer or anywhere you travel via a mobile device. Using My Tickets, you can view your tickets, take specific actions on your tickets, and present a barcoded ticket for entry into the venue. My Tickets also includes features to allow you to edit your account settings and to maintain a list of friends.
The most common action is viewing your tickets digitally on the display of your mobile device for entry into the venue.
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To log in from a mobile device, you must use the email address associated with your account. To log in with a numeric account ID as your user name, you must access your My Tickets account using a desktop computer or laptop.
A My Tickets account is required to purchase tickets. The system automatically creates a My Tickets account for you. In this case, the system uses the credentials you entered for the new account, and links to the My Tickets account when you complete your ticket purchase.
From a desktop computer or mobile device, the My Tickets login screen provides an opportunity to reset your password. If you have multiple accounts, enter the email address (user name) for each account.
From a desktop computer or mobile device, the My Tickets login screen provides an opportunity to reset your password.
If you have multiple accounts, a password change applies to all each account you enter.
Some patrons may have more than one My Tickets account. When logging in it is possible that multiple accounts are associated with the same login credentials. In this case, you are prompted to select the target account to complete the login.
A barcode presented on the home screen acts as a Digital Access ID, enabling one scan to be equivalent to individually scanning all of your tickets for the event. Scan into the venue with the Digital Access ID only if all of the members of your party are with you and ready to enter the venue. Otherwise, select only the individual ticket(s) belonging to the members of your party who are present.
Configuration options determine if the Digital Access ID barcode is present on your home screen. If it is not present, select the event in My Tickets, and then select a ticket from your active inventory to view individual tickets with barcodes.
Access to the venue is granted through the scan of a barcode. If you have a barcode on your home screen, you may present that Digital Access ID to the ticket taker, but you should only present that barcode when all of the members of your party are with you and ready for entry into the event. Scanning the barcode from your home screen is equivalent to individual scans of all of your active tickets for the event. You may also select an individual ticket, and present it to the ticket taker at the gate to gain access to the event. In some venues, as the Digital Access ID or each individual ticket barcode is scanned, a paper ticket (seat locator slip) may be printed and presented to you as you enter the venue. Depending on specific venue guidelines, each ticket holder should retain their own paper ticket throughout the event.
Make sure that you have logged in with the correct account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office or customer service desk for assistance.
If no barcode is displayed, then your ticket may not be eligible to present for entry through My Tickets. If no barcode is displayed, then please go to the box office or customer service desk for assistance.
My Tickets automatically increases the brightness on iOS phones. For Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within My Tickets is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.
If you have a barcode on your My Tickets home screen, a scan of this barcode (your Digital Access ID) is equivalent to presenting all of your tickets for the event at the same time. Please be sure that all members of your party are present. If some are not present and have their own printed tickets, go to the individual ticket view and only scan in with the tickets for each patron present and ready to enter. At the ticket level, all active and unrestricted tickets associated with your My Tickets account are displayed and available to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via My Tickets. If tickets were previously printed, then patrons may enter separately with the previously printed tickets as long as the tickets have not already been scanned for entry.
The data associated with My Tickets is saved to your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets and those tickets are still valid, then they can be re-displayed without re-establishing a connection. Since connectivity may not be available at the venue, we encourage patrons to access their tickets before arriving at the venue.
Since retrieved tickets are considered printed, the tickets are not available for pickup at a kiosk. Present the tickets displayed on your device to be scanned for entry at the gate. If you are unable to access these tickets, please go to the box office or customer service desk for assistance.
The Event List displays current and future events with active tickets. Tickets that have been returned, released, exchanged, or resold are not considered active and are not displayed. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please CALL for assistance.
Yes. A ticket included in an active market offer (a pending resale) is an active ticket and is displayed in My Tickets. If the market offer results in a completed resale, the ticket is no longer considered active. My Tickets only displays your active tickets.
A variety of factors determine the exact delivery methods available within My Tickets and some restrictions may apply. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to the box office or customer service desk for assistance.
No. If a ticket has already been printed, My Tickets displays its existing barcode. If a ticket has not already been printed, My Tickets generates a barcode when the tickets are retrieved.
No. If a ticket has already been printed, My Tickets displays the barcode generated when the ticket was printed.
To refresh ticket inventory, view your inventory and navigate to the current month. Select the Refresh action to the right of the month control. Any recent ticket purchases or forwarded tickets appear in your Ticket List.
Your tickets are made available to view and manage digitally: