Terms of Use for My Phillies Tickets

These Terms of Use (hereinafter, "Agreement") set forth the terms, restrictions and limitations governing your use of the Philadelphia Phillies (hereinafter, the "Phillies") My Phillies Tickets online functionality ("My Phillies Tickets"), and all of the services provided by it (collectively, the "Services") which are offered on or available through the pages of this website (this "Website") and our partner websites as set forth herein. By registering to use the Services, you acknowledge that you have read and understand this Agreement and you expressly agree to comply with and be bound its terms. You acknowledge that by using the Services, you are creating a valid, binding and enforceable legal agreement between you, the Phillies and Tickets.com, LLC ("Tickets.com"). Tickets.com and/or the Phillies may revise, modify, or otherwise amend this Agreement from time to time by posting such revised, modified or amended Terms of Use on this Website. Any revised, modified or amended Terms of Use will be deemed effective once you visit this Website or otherwise use the Services after such terms are posted. This Agreement was last revised on March 1, 2023.

By using the Services, you also agree to adhere to (1) any and all terms and conditions, rules, policies, regulations, and directions of the Phillies, as such may be amended from time to time, including, without limitation, those terms and conditions printed on each Phillies game admission tickets ("Ticket"), (2) the terms, conditions and policies set forth in the My Phillies Tickets and digital ticketing help screens, (3) the MLB Terms of Use and MLB Privacy Policy generally applicable to this Website and the websites of each of the Phillies and Major League Baseball ("MLB"), collectively referred to herein as the "MLB.com Websites", each of which is incorporated as part of this Agreement by this reference. In addition to the foregoing, when you use the SeatGeek ticket resale marketplace and services (the "SeatGeek Marketplace"), you will be bound to the terms of the SeatGeek Terms of Use and SeatGeek Privacy Policy applicable to the SeatGeek.com website (the "SeatGeek Website") and the SeatGeek Marketplace. SeatGeek is the Official Fan-to-Fan Ticket Marketplace of MLB, MLB.com, Phillies.com. You are encouraged to read all applicable Terms of Use, User Agreements and Privacy Policies before you engage in any transaction on My Phillies Tickets and/or the SeatGeek Marketplace. By engaging in a transaction on My Phillies Tickets, you agree to use the Services subject to and in accordance with the following terms and conditions and, where applicable, you represent the same to be true:

1. Eligibility and Registration. If you wish to list a Ticket from your My Phillies Tickets account to sell such Ticket on the SeatGeek Marketplace, to use the Forward function of My Phillies Tickets ("Forward"), or to purchase a Ticket Auction ("Auction") you must first register with My Phillies Tickets. To qualify for registration, you must be at least 18 years of age. By registering with My Phillies Tickets and accessing the Services, you are representing to us that you are at least 18 years of age. The Phillies or Tickets.com may suspend or terminate your My Phillies Tickets account if you are not qualified to use the Services.

2. Phillies Ticket Holders and Applicable Games. Not all Ticket account holders of record are authorized by the Phillies to use My Phillies Tickets to sell any Ticket on the SeatGeek Marketplace, to act on any Ticket through Ticket Forward or to purchase Ticket Auctions. In addition, the Phillies reserve the right to determine which Ticket account holders of record are eligible to utilize the Services and/or to use My Phillies Tickets to sell any Ticket on the SeatGeek Marketplace. Finally, only Tickets as designated by the Phillies from time to time may be listed from a My Phillies Tickets account to be sold on the SeatGeek Marketplace, sent through Ticket Forward or purchased in a Ticket Auction.

3. Accuracy of Information. You agree, and by using the Services you represent and warrant, that the information you provide to anyone in connection with your use of the Services (including, without limitation, the Phillies, MLB Advanced Media L.P. ("MLB") or SeatGeek) is true and accurate in all respects. None of Tickets.com, the Phillies, MLB or SeatGeek guarantees the truth or accuracy of any statements or representations made by My Phillies Tickets users. None of Tickets.com, the Phillies, MLB or SeatGeek will be liable or bear any responsibility for statements made by other My Phillies Tickets users.

4. Specific Terms Governing Selling and Buying Tickets Through My Phillies Tickets. If you sell a Ticket through the SeatGeek Marketplace, in addition to the Terms of Use specifically applicable to the SeatGeek Website and the SeatGeek Marketplace, you agree to be bound by the following terms:

A. Selling a Ticket.

1. Non-Authorized Ticket Holders. Non-authorized Ticket account holders are not authorized to sell any Tickets on the SeatGeek Marketplace through My Phillies Tickets, even if such Ticket[s] were previously bought through the SeatGeek Marketplace.
2. Seller and Buyer. You agree that when you use My Phillies Tickets to access the SeatGeek Marketplace in order to sell any Ticket, each of those transactions is between you and other My Phillies Tickets or SeatGeek users, as applicable, and that none of the Phillies, Tickets.com or MLB are parties to any such transaction. The sole purpose of the Phillies, Tickets.com and MLB is to provide the technology to facilitate the sale of your Tickets through your use of the Services. None of the Phillies, Tickets.com or MLB is acting as an agent for either the buyer or seller.
3. License to Sold Tickets. After you have posted a Ticket on the SeatGeek Marketplace from your My Phillies Tickets account and a buyer has elected to purchase that Ticket, license to the Ticket will automatically be transferred to the buyer. A Ticket sale is complete when a buyer agrees to buy a Ticket that has been sent from the seller's My Phillies Tickets account to a buyer on the SeatGeek Marketplace. When a seller posts a Ticket for sale on the SeatGeek Marketplace, the seller is authorizing the Phillies and Tickets.com to invalidate the seller’s Ticket as eligible for entry and to issue a new entry-eligible Ticket to the buyer upon completion of the sale.
4. Seller's Risk of Loss. No assurances can be made that a buyer will complete a Ticket purchase. A seller bears all risk of loss if, for any reason, a buyer fails to make payment for any Ticket purchase.
5. Payment. Upon completion of a sale on the SeatGeek Marketplace, a seller will receive a payment from SeatGeek in accordance with the terms of the SeatGeek Seller Terms or if offered and opted-in as a Phillies account credit. Please refer to the SeatGeek Seller FAQs for more details.
6. No Use of Sold Tickets. After a Ticket is sold on the SeatGeek Marketplace and deactivated that Ticket will no longer be valid for any purpose, including admission to the game designated on that Ticket. A seller will receive one warning if any attempt is made to use such seller's Ticket after such Ticket has been deactivated. Any subsequent attempt to use any deactivated Ticket following such warning may result in the seller's permanent loss of eligibility to use My Phillies Tickets and the revocation of the seller's season Ticket account. None of the Phillies, Tickets.com, MLB or SeatGeek will be liable for any damage, loss or claim relating to anyone's use or attempted use of any deactivated Ticket.
7. Cancelled Games. After a seller has sold a Ticket to a game, if that game is cancelled, SeatGeek will issue a refund to a buyer and recover from seller payment made for the sale of Tickets to the cancelled event in accordance with the terms of the SeatGeek and Phillies policies.

5. Specific Terms Governing Use of Forward. If you forward Tickets through Ticket Forward, you agree to be bound to the following terms. If you are a qualified My Phillies Tickets account holder of record and are forwarding Tickets, you are referred to below as the “Sender”. If you are receiving forwarded Tickets, you are referred to below as the “Recipient”.

Forwarding Tickets. If you are a Sender, you may forward one or all of your Tickets to a home game to any person, provided that the Recipient has a valid email address. You authorize the Phillies and Tickets.com to cancel and deactivate each Ticket that you forward and to reissue a valid Ticket to the Recipient.

Receiving Forwarded Tickets. If you are a Recipient, a new Ticket with a replacement barcode will be issued to you for any tickets forwarded to you. Tickets that have been forwarded to you are only valid for the game imprinted on the Tickets, and are only for your own personal use. You may not resell any Ticket that you received through Ticket Forward.

Use of Original Ticket After Forward. The Sender will receive one warning if anyone attempts to use a deactivated Ticket. Any subsequent attempts to use a deactivated Ticket following such warning may result in the permanent disqualification of the Sender from use of the Services and revocation of the Sender's season Ticket account and neither the Phillies, Tickets.com nor MLB will be liable for any damage, loss or claim relating to the use, or attempted use of any deactivated Tickets.

Rescheduled Games. If you are a Recipient, if the game is postponed or rescheduled, use of your Tickets will be subject to those policies applicable to Phillies Ticket holders generally, as the Phillies may amend such policies from time to time.

Cancelled Games. Tickets for cancelled games will be subject to those policies applicable to season Ticket holders generally, as such policies may be amended by the Phillies from time to time. You understand that Phillies games may be cancelled from time to time and that neither the Phillies, Tickets.com nor MLB are responsible for any loss or damage in connection with such cancelled games.

6. Termination of Participation. The Phillies may, in their sole discretion, and at any time, terminate, suspend or restrict your use of the Services immediately and without notice, with or without cause, including without limitation, if the Phillies determine that (A) you have violated the terms of this Agreement or any other applicable terms, conditions or restrictions, (B) you have violated, or attempted to violate, the rights of other My Phillies Tickets participants, (C) you have violated any policy, rule, regulation or direction of the Phillies relating to either the Phillies and/or Citizen's Bank Park, as each may be amended from time to time by the Phillies in their sole discretion, or (D) you have violated, or attempted to violate, any applicable law, statute, ordinance, rule, regulation or order, including without limitation, any such law, statute, ordinance, rule, regulation or order regarding fraudulent activity. None of Tickets.com, the Phillies, or MLB will be liable to you or any third party for any loss or claim arising out of such termination. Upon such termination (i) you will cease use of the Services, (ii) any of your Ticket transactions for future game dates may be cancelled, (iii) set-offs and debits may be taken against your account, and (iv) any other actions available to the Phillies, Tickets.com or MLB at law or in equity may be taken against you.