Terms of Use for My Mets Tickets

These Terms of Use (hereinafter, "Agreement") set forth the terms, restrictions and limitations governing your use of the New York Mets (hereinafter, the "Mets") My Mets Tickets online functionality ("My Mets Tickets"), and all of the services provided by it (collectively, the "Services") which are offered on or available through the pages of this website (this "Website") and our partner websites as set forth herein. By registering to use the Services, you acknowledge that you have read and understand this Agreement and you expressly agree to comply with and be bound its terms. You acknowledge that by using the Services, you are creating a valid, binding and enforceable legal agreement between you, the Mets and Tickets.com, Inc. ("Tickets.com"). Tickets.com and/or the Mets may revise, modify, or otherwise amend this Agreement from time to time by posting such revised, modified or amended Terms of Use on this Website. Any revised, modified or amended Terms of Use will be deemed effective once you visit this Website or otherwise use the Services after such terms are posted. This Agreement was last revised on September 23, 2024.

By using the Services, you also agree to adhere to (1) any and all terms and conditions, rules, policies, regulations, and directions of the Mets, as such may be amended from time to time, including, without limitation, those terms and conditions printed on each Mets game admission tickets ("Ticket"), (2) the terms, conditions and policies set forth in the My Mets Tickets Help Screens, (3) the Terms of Use and Privacy Policy generally applicable to this Website and the websites of each of the Mets and Major League Baseball ("MLB"), collectively referred to herein as the "MLB.com Websites", each of which is incorporated as part of this Agreement by this reference. In addition to the foregoing, when you use the SeatGeek ticket resale marketplace and services (the "SeatGeek Marketplace"), you will be bound to the terms of the Terms of Use Agreement and Privacy Policy applicable to the SeatGeek.com website (the "SeatGeek Website") and the SeatGeek Marketplace. SeatGeek is the official online secondary ticketing provider for MLB.com and the Mets. You are encouraged to read all applicable Terms of Use, User Agreements and Privacy Policies before you engage in any transaction on My Mets Tickets and/or the SeatGeek Marketplace. By engaging in a transaction on My Mets Tickets, you agree to use the Services subject to and in accordance with the following terms and conditions and, where applicable, you represent the same to be true:

1. Eligibility and Registration. If you wish to list a Ticket from your My Mets Tickets account to sell such Ticket on the SeatGeek Marketplace, to use the Forward function of My Mets Tickets ("Forward"), or to purchase a Ticket Auction ("Auction") you must first register with My Mets Tickets. To qualify for registration, you must be at least 18 years of age. By registering with My Mets Tickets and accessing the Services, you are representing to us that you are at least 18 years of age. The Mets or Tickets.com may suspend or terminate your My Mets Tickets account if you are not qualified to use the Services.

2. Mets Ticket Holders and Applicable Games. Not all Ticket account holders of record are authorized by the Mets to use My Mets Tickets to sell any Ticket on the SeatGeek Marketplace, to act on any Ticket through Ticket Forward or to purchase Ticket Auctions. In addition, the Mets reserve the right to determine which Ticket account holders of record are eligible to utilize the Services and/or to use My Mets Tickets to sell any Ticket on the SeatGeek Marketplace. Finally, only Tickets as designated by the Mets from time to time may be listed from a My Mets Tickets account to be sold on the SeatGeek Marketplace, sent through Ticket Forward or purchased in a Ticket Auction.

3. Accuracy of Information. You agree, and by using the Services you represent and warrant, that the information you provide to anyone in connection with your use of the Services (including, without limitation, the Mets, MLB Advanced Media L.P. ("MLBAM") or SeatGeek) is true and accurate in all respects. None of Tickets.com, the Mets, MLBAM or SeatGeek guarantees the truth or accuracy of any statements or representations made by My Mets Tickets users. None of Tickets.com, the Mets, MLBAM or SeatGeek will be liable or bear any responsibility for statements made by other My Mets Tickets users.

4. Specific Terms Governing Selling and Buying Tickets Through My Mets Tickets. If you sell a Ticket through the SeatGeek Marketplace, in addition to the Terms of Use specifically applicable to the SeatGeek Website and the SeatGeek Marketplace, you agree to be bound by the following terms:

A. Selling a Ticket.

1. Non-Authorized Ticket Holders. Non-authorized Ticket account holders are not authorized to sell any Tickets on the SeatGeek Marketplace through My Mets Tickets, even if such Ticket[s] were previously bought through the SeatGeek Marketplace.



2. Seller and Buyer. You agree that when you use My Mets Tickets to access the SeatGeek Marketplace in order to sell any Ticket, each of those transactions is between you and other My Mets Tickets or SeatGeek users, as applicable, and that none of the Mets, Tickets.com or MLBAM are parties to any such transaction. The sole purpose of the Mets, Tickets.com and MLBAM is to provide the technology to facilitate the sale of your Tickets through your use of the Services. None of the Mets, Tickets.com or MLBAM is acting as an agent for either the buyer or seller.



3. Title to Sold Tickets. After you have posted a Ticket on the SeatGeek Marketplace from your My Mets Tickets account and a buyer has elected to purchase that Ticket, title to the Ticket will automatically be transferred to the buyer. None of the Mets, Tickets.com or MLBAM will ever take title to a Ticket during the course of a Ticket sale. A Ticket sale is complete when a buyer agrees to buy a Ticket that has been sent from the seller's My Mets Tickets account to a buyer on the SeatGeek Marketplace. When a seller posts a Ticket for sale on the SeatGeek Marketplace, the seller is authorizing the Mets and Tickets.com to invalidate the barcode imprinted on that Ticket and to issue a new Ticket to the buyer with a replacement barcode upon completion of the sale. The sales price of the Ticket and any other applicable fees and charges will be charged to the buyer's credit card upon completion of the sale. All Ticket sales are final and not revocable by the seller or the buyer.



4. Seller's Risk of Loss. No assurances can be made that a buyer will complete a Ticket purchase. A seller bears all risk of loss if, for any reason, a buyer fails to make payment for any Ticket purchase.



5. Timing of Payment. Upon completion of a sale on the SeatGeek Marketplace, a seller will receive a payment from SeatGeek in accordance with the terms of the SeatGeek Terms of Use Agreement.



6. No Use of Sold Tickets. After a Ticket is sold on the SeatGeek Marketplace and deactivated that Ticket will no longer be valid for any purpose, including admission to the game designated on that Ticket. A seller will receive one warning if any attempt is made to use such seller's Ticket after such Ticket has been deactivated. Any subsequent attempt to use any deactivated Ticket following such warning may result in the seller's permanent loss of eligibility to use My Mets Tickets and the revocation of the seller's season Ticket account. None of the Mets, Tickets.com, MLBAM or SeatGeek will be liable for any damage, loss or claim relating to anyone's use or attempted use of any deactivated Ticket.



7. Cancelled Games. After a seller has sold a Ticket to a game, if that game is cancelled, SeatGeek will issue a refund to a buyer in accordance with the terms of the SeatGeek Terms of Use Agreement.

B. Buying a Ticket.

1. Ticket Seller. None of the Mets, Tickets.com or MLBAM is the seller of any Ticket that you purchase through the SeatGeek Marketplace. The sole purpose of Tickets.com, the Mets and MLBAM is to provide the technology to facilitate the sale of a Ticket to you through the SeatGeek Marketplace.



2. Service and Other Charges. Any and all fees assessed to a Ticket purchase above the listed Ticket price on the SeatGeek Marketplace are at the discretion of SeatGeek and subject to change without notice. None of the Mets, Tickets.com or MLBAM is acting as an agent for either the buyer or seller.



3. Obligation to Complete Purchase. You agree that time is of the essence with respect to all Ticket purchases. All title, rights and obligations with respect to any Ticket will pass from the seller to you upon completion of a Ticket purchase. Any failure by you to pay for Ticket[s] purchased through the SeatGeek Marketplace may result in your permanent disqualification from further use of the SeatGeek Marketplace, the SeatGeek Website, or any of the other Services offered through My Mets Tickets, at the Met's discretion.



4. Cancelled Games. If a game is cancelled after you complete your purchase of a Ticket to that game, SeatGeek will issue a refund to the buyer in accordance with the terms of the SeatGeek Terms of Use Agreement.



5. Rescheduled Games. If a game is rescheduled after you purchase a Ticket for that game, the Ticket that you purchased will remain valid and use of such Ticket will be subject to those policies applicable to Mets Ticket holders generally, as the Mets may amend such policies from time to time. You are not entitled to a refund or to otherwise retract your purchase of Ticket because the game was rescheduled and it is your responsibility to verify any changes to the information printed on the Ticket, including the date and time of the game.

5. Specific Terms Governing Use of Ticket Forward. If you forward Tickets through Ticket Forward, you agree to be bound to the following terms. If you are a ticket account holder of record and are forwarding Tickets, you are referred to below as the “Sender”. If you are receiving forwarded Tickets, you are referred to below as the “Recipient”.

Forwarding Tickets. If you are a Sender, you may forward one or all of your Tickets to a home game to any person, provided that the Recipient has a valid email address. You authorize the Mets and Tickets.com to cancel and deactivate each Ticket that you forward and to reissue a valid Ticket to the Recipient.

Receiving Forwarded Tickets. If you are a Recipient, a new Ticket with a replacement barcode will be issued to you for any tickets forwarded to you. Tickets that have been forwarded to you are only valid for the game imprinted on the Tickets, and are only for your own personal use. You may not resell any Ticket that you received through Ticket Forward.

Use of Original Ticket After Ticket Forward. The Sender will receive one warning if anyone attempts to use a deactivated Ticket. Any subsequent attempts to use a deactivated Ticket following such warning may result in the permanent disqualification of the Sender from use of the Services and revocation of the Sender's season Ticket account and neither the Mets, Tickets.com nor MLBAM will be liable for any damage, loss or claim relating to the use, or attempted use of any deactivated Tickets.

Rescheduled Games. If you are a Recipient, if the game is postponed or rescheduled, use of your Tickets will be subject to those policies applicable to Mets Ticket holders generally, as the Mets may amend such policies from time to time.

Cancelled Games. Ticket Forwards for games that are cancelled will be reversed. Tickets that were forwarded will be deactivated and will no longer be valid. Tickets for cancelled games will be subject to those policies applicable to season Ticket holders generally, as such policies may be amended by the Mets from time to time. You understand that Mets games may be cancelled from time to time and that neither the Mets, Tickets.com nor MLBAM are responsible for any loss or damage in connection with such cancelled games.

6. Specific Terms Governing Ticket Auction. Ticket Auction is a dynamic transaction environment which allows ticket buyers to purchase tickets at market value by auction. The ticket price is set based on the auction results. If you bid on or purchase a Ticket through Ticket Auction you agree to be bound by the following terms:

By using the Ticket Auction Services, you also agree to adhere to any and all terms and conditions, rules, policies, regulations and directions of Tickets.com as such may be amended from time to time. In addition, you agree to adhere to any and all terms and conditions, rules and policies (a) printed on admission tickets to games played by the New York Mets and all other laws, rules, and policies applicable to events at Citi Field; (b) the terms, conditions and policies set forth in the Ticket Auction Frequently Asked Questions; and (c) the Terms of Use and Privacy Policy applicable to this Web site, each of which is incorporated as part of this Agreement by this reference. Specifically, you agree to use the Ticket Auction Services subject to and in accordance with the following terms and conditions and, where applicable, you represent the same to be true:

You understand and agree tickets offered for sale via Ticket Auction are being offered for sale by the New York Mets. You are paying market value for these tickets. You are not obligated to purchase any tickets until you click "I agree" and have provided your credit card billing information.

Availability of Tickets. Tickets sold in the Ticket Auction are determined by the Mets. You are bidding on the right to purchase seats in the locations and combinations noted in the auction, as determined by the Mets. No other combinations or locations are available as part of this auction and no other rights are granted.

Ticket price and other charges. When you buy a ticket through Ticket Auction, the ticket price is market value of the ticket as determined by the winning auction bid. All charges will be collected at the time the sale transaction is complete.

Registration and Payment. To participate in the auction, you must register on the auction Web site and provide a valid credit card (name on card, card number, expiration date, etc.). The credit card will not be billed until the end of the auction. The card provided by the Auction Winner will be billed at the close of the auction.

Reserve. If an auction has a reserve price (the "Reserve Price") and no bidder bids higher than the specified reserve amount, the tickets will not be sold and there will be no Auction Winner.

Determining the winning bid.. At the close of the auction period, the individual placing the highest bid will be deemed to be the winner ("Auction Winner").

Increasing your bid. If another bidder places a bid higher than yours, if you wish to continue participating in the auction, you must return to this site and submit a new bid at a price higher than the amount shown as the current high bid. This auction does not use "proxy bidding" or any other automated method of bidding or allow the auction system to automatically place higher bids for you.

All bids are final. Once you place a bid, you cannot cancel, retrieve or revise it.

Last-minute bidding. Placing a high bid in the closing seconds of an auction listing is possible. All bids placed before a listing ends are valid - even if they're placed one second before the listing ends.

Breaking a tie. When you submit a bid, the date and time your bid was submitted are recorded. At the close of an auction, if two or more bidders bid the same amount, the bidder who placed his or her bid first will be the winner. During the auction period, each time you bid, the date and time of your bid are recorded and your information is updated. The dates and times of your previous bids are no longer applicable.

Determination of a winning bid is final and binding. Tickets.com and/or Mets reserve the right to refuse to accept any bids, including a bid which would otherwise be deemed to be a winning bid, at any time and for any reason. The Mets reserve the right to sell or not sell a ticket for admission to any person(s) to the full extent permitted by law.

Payment. The Auction Winner is responsible for payment in full of the final bid price, applicable service charges and taxes. Payment in full must be made by credit card and must be received by the Mets no later than five business days after the close of the auction. If payment is not received as required, the Mets may void the auction and/or may elect to sell the tickets to others.

Obligation to complete purchase. You agree time is of the essence with respect to all ticket purchases. Tickets will be sent to you only upon receipt by the Mets of the payment required in these terms and conditions. Any failure by you to pay for a ticket and the applicable service charges and taxes may result in forfeit of rights to use any Mets tickets purchased or bid on during the auction and in your permanent disqualification from further use of Ticket Auction all in addition to any other remedies available to the Mets and the other Released Parties.

Payment problems. If there is a problem processing your payment, then as a Customer Service may attempt to contact you at the phone number(s) on your account. You may provide a new method of payment. If the Mets are not able to contact you at the phone number on your account within 24 hours of the close of the auction and is not otherwise able to resolve the payment issue, your transaction may be cancelled, the auction may be voided.

Authorization to charge credit card. By placing a bid, you agree if you are the successful bidder, we may charge your credit card for auction total amount. We will not contact you prior to charging your credit card. Your card will be charged automatically, immediately following the close of the auction.

Cancelled and rescheduled games. After you have purchased tickets, the Mets standard policies and procedures applicable to season ticket holders shall apply. However, if there is a conflict between these terms and conditions and policies or procedures applicable to season ticket holders, then these terms and conditions shall apply. You understand Mets games may be cancelled from time to time and the Released Parties are not responsible for any loss or damage in connection with cancelled games, provided however in the event a cancelled game is not rescheduled, you will receive a refund.

Cancellation of auction. The Mets reserve the right to cancel an auction without cost or penalty at any time, up to the time an auction closes.

No liability for interruption of auction system. Neither the Mets, Tickets.com, or MLBAM will be responsible for any auction which fails or is cancelled as a result of this site becoming inoperable, your inability to access this site, or any system fault or failure which may result in your bid not being received in a timely manner. The Mets reserve the right to terminate any auction without cost or penalty at any time if the fairness or process for the auction has been compromised.

7. Termination of Participation. The Mets may, in their sole discretion, and at any time, terminate, suspend or restrict your use of the Services immediately and without notice, with or without cause, including without limitation, if the Mets determine that (A) you have violated the terms of this Agreement or any other applicable terms, conditions or restrictions, (B) you have violated, or attempted to violate, the rights of other My Mets Tickets participants, (C) you have violated any policy, rule, regulation or direction of the Mets relating to either the Mets and/or Citi Field, as each may be amended from time to time by the Mets in their sole discretion, or (D) you have violated, or attempted to violate, any applicable law, statute, ordinance, rule, regulation or order, including without limitation, any such law, statute, ordinance, rule, regulation or order regarding fraudulent activity. None of Tickets.com, the Mets, or MLBAM will be liable to you or any third party for any loss or claim arising out of such termination. Upon such termination (i) you will cease use of the Services, (ii) any of your Ticket transactions for future game dates may be cancelled, (iii) set-offs and debits may be taken against your account, and (iv) any other actions available to the Mets, Tickets.com or MLBAM at law or in equity may be taken against you.

8. Legality of Transaction. None of the Mets, Tickets.com, or MLBAM makes any assurance that the Services or the SeatGeek Marketplace complies with applicable Federal, state, municipal or other local law or regulation. Users of the Services and/or the SeatGeek Marketplace assume all risk in connection with any transaction conducted with the Services and/or on the SeatGeek Marketplace, including without limitation, any sale and purchase of a Ticket through the SeatGeek Marketplace.

9. Trademarks. No ownership or other rights in or to the trademarks and copyrighted material contained on any of this Website, the MLB.com Websites or the SeatGeek Website is granted to you through this Agreement and you acknowledge that you do not have any rights in or to any such trademarks and/or copyrighted material. You agree you will not display, transmit, or use any such trademarks and/or copyrighted material in any manner whatsoever.

10. WARRANTY. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. NONE OF TICKETS.COM, THE METS, OR MLBAM WARRANT THAT (A) THE SERVICES AND/OR THE SEATGEEK MARKETPLACE WILL MEET YOUR REQUIREMENTS, (B) YOUR ACCESS TO OR OPERATION OF THE SERVICES AND/OR THE SEATGEEK MARKETPLACE WILL BE UNINTERRUPTED OR ERROR-FREE, (C) DEFECTS WILL BE CORRECTED, OR (D) THIS WEBSITE, THE MLB.COM WEBSITES OR THE SEATGEEK WEBSITE (OR ANY SERVERS THAT MAKE THE SERVICES AND/OR THE SEATGEEK MARKETPLACE AVAILABLE) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NONE OF THE METS, TICKETS.COM OR MLBAM WARRANT OR MAKE ANY REPRESENTATION THAT THE USE OR THE RESULTS OF THE USE OF THE SERVICES AND/OR THE SEATGEEK MARKETPLACE WILL NOT ADVERSELY AFFECT YOUR OR ANY OTHER PERSON'S USE OF THE COMPUTERS ON WHICH THE SERVICES AND/OR THE SEATGEEK MARKETPLACE ARE USED OR THE NETWORK OF WHICH SUCH COMPUTERS ARE A PART. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TICKETS.COM, THE METS, MLBAM, OR AN AUTHORIZED REPRESENTATIVE OF TICKETS.COM, THE METS OR MLBAM WILL CREATE A WARRANTY OF ANY KIND.

11. LIMITATION OF LIABILITY. NONE OF TICKETS.COM, THE METS, MLBAM, OR ANY OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES WILL BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY OF ANY KIND CAUSED BY, RELATED TO, OR ARISING FROM (A) YOUR USE OF THE SERVICES AND/OR THE SEATGEEK MARKETPLACE, (B) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, INFRINGING MATERIAL, COMPUTER VIRUS, OR COMMUNICATION LINE FAILURE, (C) THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS OR INFORMATION, (D) UNCOMPLETED OR COMPLETED TRANSACTIONS, OR (E) STATEMENTS OR CONDUCT OF ANY THIRD PARTY, IN EACH CASE INCLUDING WITHOUT LIMITATION, DAMAGES IN CONNECTION WITH (I) LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF TICKETS.COM, THE METS OR MLBAM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER MY METS TICKETS PARTICIPANTS OR THIRD PARTIES. IN NO EVENT WILL TICKETS.COM, THE METS, MLBAM, OR ANY OF EACH OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, TECHNICAL SUPPORT PARTNERS AND PROVIDERS OR CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY USE OF THE SERVICES AND/OR THE SEATGEEK MARKETPLACE WHATSOEVER.

12. INDEMNITY. EACH PERSON WHO USES THE SERVICES AND/OR THE SEATGEEK MARKETPLACE AGREES TO SAVE, DEFEND, INDEMNIFY AND HOLD HARMLESS THE METS, MLBAM, TICKETS.COM, AND EACH OF THEIR RESPECTIVE AFFILIATES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, REPRESENTATIVES, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS, FINES, PENALTIES, DEMANDS AND DAMAGES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SERVICES AND/OR THE SEATGEEK MARKETPLACE AND THEIR USE.

13. Compliance with Laws. You agree that you will not use the Services or the SeatGeek Marketplace for any illegal purpose and will comply with all applicable federal, state and local laws, statutes, ordinances, rules, regulations and orders regarding ticketing, including but not limited to ticket resale.

14. No Guarantee of Security. None of Tickets.com, the Mets or MLBAM guarantees secure access to either the Mets or the My Mets Tickets Website and none of the Mets, Tickets.com or MLBAM assures the security of any information provided by you in connection with the Services or the SeatGeek Marketplace.

15. Password Use. In order to use the Services you will be required to register with My Mets Tickets, and as part of such registration, you will receive a user name and password. You are solely responsible for maintaining the confidentiality of your user name and password and are solely responsible for all actions that occur under your user name and password.

16. General. This Agreement will be governed in all respects by the laws of the State of New York without regard to conflict of law principles. You agree that any action arising out of or relating to these terms will be submitted to binding arbitration, held in New York, New York, pursuant to the Commercial Rules of the American Arbitration Association and that the terms of such action, the names of the parties, all documents filed in connection with such arbitration and any award by the arbitrator (or other resolution of such matter) will be confidential. This Agreement sets forth the entire understanding and agreement between the parties with relation to the subject matter of this Agreement and it is understood that there are no oral representations, understandings or agreements covering the same subject matter as this Agreement. In case any provision of this Agreement will be invalid, illegal or unenforceable, such provision will be severed from this Agreement and the validity, legality and enforceability of the remaining provisions of this Agreement will not in any way be affected or impaired thereby. Headings in this Agreement are used for convenience of reference only and will not in any way define or affect the meaning, construction, or scope of the provisions captioned. No delay of, or omission in the exercise of any right, power or remedy accruing to the Mets, Tickets.com or MLBAM under this Agreement will impair any such right, power or remedy, nor will it be construed as a waiver of any future exercise of any right, power or remedy.